First bank of Nigeria Limited, said it has launched its fully automated branch, called the First bank Digital Experience Centre in Lagos. In a statement on Tuesday, the bank said the centre which is steered by the Bank’s remodeled Adetokunbo Ademola branch, Victoria Island, provides customers with the advantage of carrying out various activities on their own without interacting with anyone. “The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience,” the statement said. According to the bank the milestone initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months. It disclosed that the self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs), among others.
Revealing his pleasure concerning the new innovation First bank CEO, Dr. Adesola Adeduntan, said “With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience.
“Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You, our customers First,” he said.
Other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, and dispensing of new ATM cards, funds transfer, fixed deposit booking between N100,000 to N5,000,000, among other banking services.