Wed, Nov

FCCPC Orders MultiChoice To Increase Suspension Of Subscription


MultiChoice Nigeria is the Subsidiary company of MultiChoice Africa, owner of DStv and GOtv has received directives from the Federal Competition and Consumer Protection Commission (FCCPC) to increase the number of times subscribers suspend subscriptions to at least four times annually. More so, MultiChoice had allowed suspension of accounts for a fixed period between seven to fourteen days twice yearly

FCCPC began an investigation into MultiChoice in 2020 for monopoly and consumer rights violation, which has now led to a series of directives to the pay-TV firm, and failure to adhere will cost MultiChoice N5 million.

In a recent statement by the director, of legal services FCCP Tam Tamunokonbia, he stated that the commission has also instructed the satellite television company to give privileges to customers to maintain the same subscription fee for a minimum period of a year.

“Increase the number of times all subscribers may suspend their subscription up to at least four (4) times annually”, FCCPC said in a statement by its Director of Legal Services, Tam Tamunokonbia.

The commission also directed MultiChoice to make its customer service lines toll-free 24 hours daily and must be across all networks. The agency said the toll-free lines must be advertised on every channel at least daily.

To track MultiChoice's adherence to its directives, FCCPC requested that the company do a compliance report, which demonstrates full compliance with its orders, “within the time stipulated in the commission’s order of February 4, 2022.” statement reads.