The Nigerian Communications Commission (NCC) has disclosed that the directive it issued to telecom operators to compensate subscribers regarding poor service quality will take effect from April, this month.
The commission stated that the compensation covers service failures that affected voice, data, or SMS services.
The NCC also stated that the compensation is for both individual and corporate clients, adding that the compensation is automatic and subscribers do not need to apply for it.
According to the NCC, “Operators are required and mandated to identify affected subscribers and provide compensation directly.
“Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
“Short, isolated interruptions and immediately remedied interruptions may not qualify.”
It also noted that telecommunications services play a vital role in economic and social activities.
The Commission said, "When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system.”