The Nigerian Civil Aviation Authority stated on Saturday that Air Tanzania's passengers who were stuck in Dar es Salaam over the weekend were given hotel accommodations and meals. Michael Achimugu, the NCAA's Director of Public Affairs and Consumer Protection, acknowledged in a statement published on X that the organization is keeping a careful eye on the issue until every traveler arrives safely. In the end, travelers were provided with lodging and food.
"Even though the airline does not often travel to Nigeria on weekends, they have been assured that they will be flown today.
“We will keep monitoring the situation until the passengers arrive safely,” he said.
X user Barkindo responded to the quick action by saying, "Your quick action, as always, reflects the NCAA's renewed commitment to timely & effective consumer protection." We appreciate your quick response and making sure travelers get the service they are entitled to. Because of the standards you are setting now, history will be kind to you.
Achimugu stated, "The standard was set by our bosses," and that the prompt action was in accordance with orders from higher authorities. The Honourable Minister Festus Keyamo signed a performance bond with our DGCA, Chris Najomo, after receiving a mandate from Mr. President. We are all working toward fulfilling that mandate. We are only vessels.
According to Part 19 of the NCAA Regulations 2023, impacted travelers are entitled to "hotel accommodation, meals, and regular updates." Achimugu acknowledged the event involving the stranded passengers and reminded the airline of this.
Some travelers, including one who was scheduled for a visa interview on Monday, had expressed serious worries.
He suggested that the airline "offer refunds or rebook passengers on other carriers" if it was unable to run flights over the weekend.