The Central Bank of Nigeria (CBN) urges bank customers to report ATM and branch cash withdrawal issues starting from December 1, 2024, through designated state-specific phone numbers and email addresses.
This was made known by the CBN Governor, Olayemi Cardoso during the 2024 Annual Bankers Dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.
He said, “We recognize the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians.
“To address this, we are conducting spot checks across Deposit Money Banks (DMBs) and will impose penalties on underperforming institutions.
“Effective December 1, 2024, customers are encouraged to report any difficulties withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states.”
He stated that financial institutions involved in malpractices or intentional sabotage would face strict penalties.
Cardoso also reiterated the apex bank’s commitment to ensure easy cash flow for Nigerians while promoting trust and stability in the country’s financial system.
