The Nigerian Communication Commission (NCC) has set in place plans to improve the quality of telecom services in Nigeria, address consumer complaints on data depletion, and also boost broadband penetration rate to 70%, thus delivering 25Mbps download speed in urban areas and 10Mbps in rural areas. The commission while highlighting its activities in commemoration of President Bola Tinubu's first year in office, stated that it aims to attain improved levels of service quality per the objectives established by Dr. Bosun Tijani, Minister of Communications, Innovation, and Digital Economy.
According to the NCC “The Commission, under Dr. Aminu Maida, focuses on collecting granular data from operators to analyze and enhance quality of service at local levels. This approach enables the implementation of optimized solutions and necessary regulatory actions.
“Quality of experience takes into account all touch points along the consumer’s journey in using telecom services from selection, through onboarding, usage, support and even off-boarding.
“This means consumers are empowered to make the right network selection, enjoy a seamless onboarding into the network of their choice, enjoy quality service at fair costs, receive responsive customer service, and enjoy protected off-boarding where they choose to leave the network.”
The commission also added that it aims to achieve several goals outlined in Tijani's Strategic Agenda 2023, including increasing Nigeria's broadband penetration to 70% by 2025, ensuring data speeds of 25Mbps in urban areas and 10Mbps in rural areas by 2025, and providing coverage to at least 80% of the population, particularly in underserved areas, by 2026.
Other targets include reducing the number of Nigerians without internet access in rural regions from 61% to less than 20% by 2027, increase broadband investment from 300% to 500% by the end of 2027.
