The Joint Admissions and Matriculation Board (JAMB) has launched an investigation into the alleged technical glitches, following widespread complaints about poor performance in the 2025 Unified Tertiary Matriculation Examination (UTME). The statement was made available to newsmen in Abuja on Monday by the Board’s Head,Media & Publicity, Dr Fabian Benjamin. Benjamin said the board was also collaborating with Vice Chancellors and IT experts to determine the root cause and ensure that affected candidates received appropriate remedies if any errors were confirmed. He said the board was also expediting its annual system review, a comprehensive post-mortem of the examination process, typically conducted months after the exercise.
According to him, the review will cover three key stages: registration, examination, and result of the investigation.
He added that to assist in this process, "We have engaged several experts, including members of the Computer Professionals Registration Council of Nigeria, Chief External Examiners (who are heads of tertiary institutions), the Educational Assessment and Research Network in Africa, measurement experts, and vice chancellors from various institutions".
“If it is determined that there were indeed glitches, we will implement appropriate remedial measures promptly, as we do in the case of the examinations themselves,” he said.
While JAMB acknowledged the complaints, it emphasised that the concerns were not widespread but came from a limited number of locations.
Nevertheless, the board assured that all candidates would be given a fair opportunity and that any valid issues would be addressed without delay.
During the UTME period, the board noted, any candidate affected by verified technical problems is typically rescheduled for a new examination date to ensure fairness.
He added that the board was particularly concerned about unusual complaints originating from a few states and scrutinising the issues in detail to identify and resolve any technical faults.