CBN Advises Nigerians To Report Unauthorised Debit From Bank Account

A post on Twitter read, “Guys’ there’s a high level of coordinated fraud in the banking sector right now. So many customers are getting debited from their accounts and banks are claiming it’s POS transactions even from accounts that barely use their cards.”

A CBN Spokesperson, Osita Nwanisobi said, “What you should be asking them (bank customers) is if they have reported those incidents to the CBN. We work based on the information we receive.

“We have channels, we have educated them, we have said that you have the right to complain if you get debited. We have written on our website about the cost of bank charges. If anybody is charging you more than what you see, what do you do?

“You need to report to CBN and we will take it up. Anytime we have done sensitization, we showed them, in concrete terms, the amount we have recovered from banks and sent back to individuals.”

According to the apex bank, “If after lodging your complaint your bank still fails to engage you and resolve the complaint within 2 weeks as provided for in the ATM HELP DESK Circular, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.”

Customers can contact the CPD on +2347002255226 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

CBN further stated that customers with unauthorized debit alerts can also write a detailed letter of complaint to the Director, Consumer Protection Department (CPD), Central Business District, Abuja.