Guaranty Trust Bank on Saturday apologised to its customers in response to the frustration that trailed a recent update of the GTWorld mobile banking app. The development came following an app update which was expected to bring improvements and new features to the bank’s mobile transactions but resulted in login issues and related difficulties for customers. The bank had on Tuesday informed its customers via text and email messages that its app would be automatically updated to the new version on 12 July. Relaying the apology, the bank in an email message to customers on Saturday, apologized for the inconvenience caused by the operations of the new GTWorld app.
The bank also assured customers that its technical team is working round the clock to rectify the situation and restore full functionality to the app.
“We are aware that as a result of the recent update we initiated on the GTWorld Mobile Banking App, you have been unable to log in to the App.
“First, we would like to sincerely apologize that we couldn’t deliver the new GTWorld App to you seamlessly as we had communicated,” it said.
To lessen the impact on customers’ banking experience, GTBank advised users to utilize its Internet banking platform as an alternative.
“By visiting www.gtbank.com, customers can access their accounts using their existing User ID and Password from GTWorld, Bank Account Number, Mobile Number, or Email,” the bank said.
